General
When will the hotel be opening?
When will you begin taking reservations?
How big is the hotel?
What types of rooms are available?
What are the designated check‐in and check‐out times?
Will the hotel allow pets?
Will transportation be available to and from the airport/golf course?
Will the hotel have a swimming pool?
Will there be an exercise room?
Is there a daycare/arcade in the hotel?
Is the spa open?
What are the hours of the gift shop?
Are handicapped rooms available?
Room Details
What are the room rates?
How many smoking rooms are available?
What is the earliest date I can book a reservation for?
What are the room amenities?
Are video game hookups available?
Can I book a package?
Do all reservations require a credit card to hold the room?
What is the cancellation policy?
What discounts are availale for AARP, Triple A, etc?
Will cribs and/or rollaway beds be available?
What are the hours for room service?
What is the charge per extra guest or children?
How old does a child need to be in order to be left alone in a room?
Group Sales
Who do I contact for group/business sales?
How many conference rooms are available and how many does each seat?
Will corporate rates be available?
When will the hotel be opening?
A: The hotel is now open and taking reservations.
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When will you begin taking reservations?
A: We are currently taking hotel reservations. Please call 918‐919‐6000 or toll free at 888‐396‐7876.
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How big is the hotel?
A: The Downstream hotel is a 12 story, 222 room facility. The front desk, meeting rooms, offices, and gift shop are located on the first floor, with guest rooms on floors 2 through 12.
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What types of rooms are available?
A: The hotel offers standard deluxe rooms and one and two bedroom suites. The suites are available Sundays through Thursdays. Smoking and non-smoking rooms are available.
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What are the designated check‐in and check‐out times?
A: Check‐in is at 4 and check‐out is at noon.
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Will the hotel allow pets?
A: No pets are allowed on the property, with the exception of guide dogs.
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Will transportation be available to and from the airport/golf course?
A: We are not providing transportation services at this time.
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Will the hotel have a swimming pool?
A: The hotel has an outdoor pool, large deck, hot tub and fire pit.
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Will there be an exercise room?
A: Yes. The fitness room will be located on the lower level of the hotel. It features state‐ of‐the‐art equipment.
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Is there a daycare/arcade in the hotel?
A: There are no childcare services on the property.
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Is the spa open?
A: The spa will be opening in 2009. Prices and services have not been determined.
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What are the hours of the gift shop?
A: 8am to 10pm daily
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Are handicapped rooms available?
A: Handicapped rooms are available on floors 2 – 10.
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Room Details
What are the room rates?
A: Deluxe (1 King or 2 Queen beds) $119.00 weekdays $179.00 weekends/holiday eves
One bedroom suites: $199.00 weekdays only
Two bedroom suites: $299.00 weekdays only
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How many smoking rooms are available?
A: Floors 2,4,6,8, and 12 are smoking floors. Every room on these floors are smoking. This includes both double queen and king size beds.
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What is the earliest date I can book a reservation for?
A: We are accepting reservations for November 1, 2008 through April 3o, 2009.
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What are the room amenities?
A: All rooms have a mini-fridge, coffee maker, hair dryer, iron, flat screen TV and a safe. All rooms have Wi-Fi capability.
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Are video game hookups available?
A: Yes, though guests must provide their own cables/connections.
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Can I book a package?
A: At this time, no packages are available.
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Do all reservations require a credit card to hold the room?
A: Yes, all rooms require a credit card to secure a reservation.
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What is the cancellation policy?
A: Guests must cancel a reservation no later than 24 hours in advance. After 24 hours, their card will be charged for one night’s stay.
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What discounts are availale for AARP, Triple A, etc?
A: We offer a 10% discount off the full retail price for AARP and Triple A members.
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Will cribs and/or rollaway beds be available?
A: Yes, both will be available beginning opening day.
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What are the hours for room service?
A: Room services is available 24 hours a day.
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What is the charge per extra guest or children?
A: There is no extra fee for extra guests or children. Only 4 guests are allowed per room.
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How old does a child need to be in order to be left alone in a room?
A: The Downstream hotel requires that children be at least 12 years of age to be left alone in a room. No children under 18 are allowed in the gaming area of the casino floor.
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Group Sales
Who do I contact for group/business sales?
A: Caitlin Murphy, Sales Associate, can be contacted for groups requiring 10 or more guest rooms. She can be reached by phone at 918-919-6167, or by e-mail at cmurphy@downstreamcasino.com.
Jason Miller, Banquet Manager, can be contacted for banquets and conference rooms. He can be reached by phone at 918-919-6135, or by e-mail at jamiller@downstreamcasino.com
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How many conference rooms are available and how many does each seat?
A: There are 5 meeting rooms. Seating capacity by room as follows:
Theatre‐style seating: Rm.1‐108 Rm.2‐81 Rm.3‐96 Rm.4‐108 Rm.5‐121
Classroom‐style seating: Rm.1‐40 Rm.2‐36 Rm.3‐40 Rm.4‐40 Rm.5‐40
Table‐style seating: Rm.1‐50 Rm.2‐40 Rm.3‐40 Rm.4‐50 Rm.5‐50
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Will corporate rates be available?
A: There are no corporate rates available at this time.
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