REDEFINING
RELAXATION

welcome to
relaxation central

Laze around the spectacular indoor and outdoor pools, light up our breathtaking links or surrender to a sumptuous spa treatment. Whatever your relaxation pleasure, the Downstream experience will redefine it. You could get used to this.

Spa Specials »

Née Spa

know before you go - spa etiquette & tips

  • Arrival

    We want to provide you with the best, most relaxing spa experience possible. To avoid feeling rushed and to allow plenty of time to unwind and change, please arrive a minimum of 20 minutes before your scheduled appointment time. You may also use this time to enjoy our Warming Rooms (saunas), a complimentary service for booking your appointment.

  • Gratuities

    Gratuities are not included in the price of the service, and are left to the discretion of the guest. If you are extremely satisfied with your service, you may wish to leave a gratuity.

  • Attire

    You may wear whatever is most comfortable for you; however, we do recommend removing your jewelry before your spa experience. We provide a robe and slippers upon arrival for your service.

  • Reservations & Cancelations

    We encourage our guests to call in advance to secure an appointment time with us. We require a credit card to reserve any appointments. Group reservations require a 48-hour advance notice to ensure that we can accommodate your party.

    If you need to cancel, please honor our 24-hour advance notice policy to avoid charges. If you are running late for an appointment, your treatment will end on time so that the next guest will not be delayed, and the full value of your service will apply. We thank you in advance for booking with us and honoring our reservation policies.

  • Selecting a Treatment

    We are committed to offering services that provide you with maximum comfort and relaxation, and we are here to cater to your well-being

    in the best way possible. When booking a spa treatment, we recommend informing us about any special needs, medical conditions (including pregnancy, injury or recent surgery) or allergies that you may have. We can also recommend treatments and services that will meet your needs and concerns.

  • Staff Recommendations

    If you’d like to request a therapist by name or gender preference, please mention it at the time of booking your service. We also gladly provide consultations before booking a service, as well as provide a recap of any products used during your treatments.

  • Prices

    Prices and services may change without notice. Please call us to ask about new services and treatments, as well as our monthly specials. Q Club members receive a spa discount based on card level, when presenting the Q Club Card. A 20% service charge is added to all spa and salon treatments.

Golf

  • Take your best shot at the spectacular course at Eagle Creek Golf Club, an 18-hole championship course that’s unparalleled in the area. It’s a golf experience like no other — swing for yourself and see! Show your Q Club card for a discount.

    Eagle Creek Golf Club »

pools

  • Rain or shine, make a splash in our indoor
    pool and spa with a temperature-controlled environment. Really nice in those chilly months.

    The outdoor pool is a full-on party, open May thru October, weather permitting. Enjoy the full-service poolside bar, Jacuzzi, fire pit and make it your own private affair by renting a cabana!

    Located on the lower level of our Osotouy tower. No outside food allowed.

    Available to our hotel guests only.

    No lifeguards on duty at either pool.

    Hours of operation:

    Children under 18
    Sunday – Saturday (8am – 8pm)

    Adults 18 and older
    Sunday – Thursday (8am-10pm)
    Friday – Saturday (8am-11pm)

    Persons 14 years and younger must have adult supervision.

fitness
centers

  • Your routine doesn’t have to stop when you’re on vacation!

    Our fitness centers are available 24/7 with room key access to guests 18 and over.

    Fitness centers are located on the lower level of each tower.

    For safety reasons proper footwear and
    fitness attire are required.